M/S. SKP Merchants Pvt. Ltd. (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with us in any capacity related to our trading and manufacturing operations.

1. Who We Are

M/S. SKP Merchants Pvt. Ltd. is a trading house based in India, engaged in the international trade of Ferro Alloys, Minerals, and Metals. We are one of the leading importers and exporters of products such as Ferro Silicon, Ferro Manganese, Silico Manganese, Ferro Silico Magnesium, Coal, Coke, and related products.

We also manufacture a range of Ferro Alloys through our dedicated manufacturing unit, Impex Ferro Tech Limited, located in the eastern part of India. Additionally, we are the exclusive marketing agent for Bhutan Ferro Alloys Ltd. and Bhutan Silicon Metal Pvt. Ltd., distributing Ferro Silicon products globally.

2. Information We Collect

We may collect and process the following data:

• Personal Identification Information: Name, email address, phone number, company name, job title.
• Business Information: Inquiry details, product interests, trade requirements.
• Technical Data: IP address, browser type, operating system, and browsing behavior (if using our website).
• Communication Records: Emails, phone call logs, or meeting notes for business correspondence.

3. How We Use Your Information

We use your information for the following purposes:

• To respond to inquiries or provide quotations
• To facilitate business communication and manage relationships
• To fulfill orders and deliver products or services
• To comply with legal obligations and regulatory requirements
• To improve our website, services, and customer experience

4. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your data in the following scenarios:

• With our manufacturing partners, including Impex Ferro Tech Limited, for order processing
• With Bhutan Ferro Alloys Ltd. and Bhutan Silicon Metal Pvt. Ltd., as part of our marketing and export operations
• With legal or regulatory authorities when required by law
• With third-party service providers (such as IT and logistics partners) under strict confidentiality agreements

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no electronic transmission or storage method is 100% secure. We encourage you to take care when sharing sensitive information.

6. Your Rights

Depending on your jurisdiction, you may have rights under applicable data protection laws, including:

• The right to access the personal data we hold about you
• The right to request corrections or updates
• The right to request deletion or restriction of your data (subject to business and legal obligations)

To exercise your rights, please contact us at trade@skpgroup.in.

7. Third-Party Links

Our website or communications may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

9. Contact Us

If you have any questions or concerns regarding this policy or how we handle your data, please contact: trade@skpgroup.in